Frequently Asked Questions

AddColours is a UK-based supplier specialising in premium ice fountain sparklers for the nightlife, hospitality, and events industry. We provide high-quality, safe, and visually stunning ice fountains to both professional venues (bars, clubs, restaurants, event spaces) and domestic customers across the UK.

We supply both professional venues and domestic customers. Our professional clients include nightclubs, cocktail bars, restaurants, event spaces, and hospitality businesses. We also serve individual customers looking to add sparkle to personal celebrations and events.

Each trial pack contains 5 premium ice fountain sparklers in your choice of colour (Pink, Blue, Gold, Silver, or Black). This allows you to test the quality, visual impact, and suitability for your venue before committing to a larger order.

The trial pack is available to B2B customers only. This includes bars, clubs, restaurants, event venues, and other professional businesses. You must provide a company name at checkout—orders without a valid company name will be cancelled.

Yes, the product itself is completely free. You only pay £9.95 for specialist courier delivery. There is no charge for the ice fountains themselves—we want you to experience the quality of our products risk-free.

Ice fountains are classified as hazardous goods for transport purposes and must be shipped via an approved specialist courier. This ensures safe handling throughout the entire supply chain and compliance with UK transport regulations.

The £9.95 charge covers the cost of this specialist delivery service. It protects both you and us, ensuring your trial pack arrives safely and legally.

Trial packs are limited to one per venue. This allows us to offer the trial at a subsidised rate whilst ensuring as many venues as possible can experience our products. If you need more than 5 ice fountains, we recommend placing a one-off order or setting up monthly supply.

We offer ice fountains in five stunning colours:

Pink – Perfect for celebrations and special occasions
Blue – Cool, sophisticated, and eye-catching
Gold – Luxurious and premium
Silver – Classic and elegant
Black – Bold and dramatic

All colours are available across trial packs, one-off orders, and monthly supply.

Absolutely. The ice fountains in your trial pack are identical to those in our full orders. We want you to experience the exact same premium quality, performance, and visual impact that your customers will enjoy.

Monthly supply is a flexible subscription service that delivers ice fountains to your venue on a regular schedule. You choose the quantity and frequency, and we handle the rest—ensuring you never run out during peak service.

It's ideal for venues with consistent demand and offers better value than one-off orders.

Yes, absolutely. You can adjust your order quantity, change delivery frequency, pause deliveries, or cancel at any time with no penalties. We understand that venue demand fluctuates, and we're here to support your business—not lock you in.

No. There are no long-term contracts or commitments. Monthly supply is designed to be flexible and work around your venue's needs. You're in full control.

Yes. Monthly supply offers better per-unit pricing and often includes free or reduced delivery costs. It's the most cost-effective option for venues with regular demand.

One-off orders are ideal for special events, seasonal peaks, or venues testing demand before committing to monthly supply. They offer flexibility without ongoing commitment.

Delivery costs vary depending on order size and location. Larger orders may qualify for free or reduced delivery. Full details are provided at checkout.

All ice fountains are delivered via approved specialist couriers trained in handling hazardous goods. This ensures compliance with UK transport regulations and guarantees safe, secure delivery to your venue or address.

Ice fountains contain pyrotechnic materials and are classified as hazardous goods for transport. UK law requires they be shipped by couriers with specific training and certification. This protects everyone in the supply chain and ensures legal compliance.

Yes. We deliver to addresses throughout the UK via our specialist courier network.

Yes, when used correctly. Ice fountains are designed for safe use when handled responsibly and used in accordance with safety guidelines. We provide full usage instructions with every order.

Ice fountains contain pyrotechnic compounds, which are regulated under UK transport law. The "hazardous" classification refers to transport requirements—not safety when used as intended. Specialist couriers ensure safe handling during transit.

You can reach us via:

Email: info@addcolours.co.uk
Phone: 0800 123 4567
Website: www.addcolours.co.uk

Our team is here to help with orders, product questions, and venue-specific advice.

Yes. We work with venues of all sizes and can create bespoke supply arrangements for high-volume customers. Contact us to discuss your requirements.

Yes. Ice fountains must be handled by individuals aged 18 or over. Professional venues must ensure proper training and adherence to safety protocols.