Returns Policy

Question 1) Do you accept returns from United Kingdom?

Yes we do but we are sorry but we don’t accept returns on confectionery, personalised products, helium canisters, pre-filled party bags, pants, hosiery or wigs.

Question 2) How can customers return products?

Our courier charges us £14.95 to collect low hazard items, because they are dangerous to the public and should be transported correctly so no one gets hurt. If you are send non hazardous items then you can send back using your own courier but we must be notified via email: hello@addcolours.co.uk to give you a return number.

Question 3) How will customers get the return label for defective products this could be if the product is incorrect, damaged by the carrier or detective in another way?

Send Email to notify us at hello@addcolours.co.uk and we will send you a label to Download and print so you can send back by mail.

Question 4) How will customers get the return label for customer remorse, this could be customer purchased the wrong product, or they no longer want the item.

Send Email to notify us at hello@addcolours.co.uk and we will send you a label to Download and print so you can send back by mail.

Question 5) How many days do customers have to return a product?

Number of days 14.

Question 6) Product conditions that you allow for returns?

This can include unopened products in original packaging, and products that have never been used, also the box we sent the products in must be used to send the products back.

Question 7) The Currency that applies to our policy?

GBP

Question 8) What is the restocking fee?

25% value of the products returned. 

Question 9) How much will customers pay for return shipping label for defective products this could be if the product is incorrect, damaged by the carrier or detective in another way?

No cost, if any boxes arrive damaged then you must ask the delivery driver to make a note of this.

Question 10) How much will customers pay for return shipping label for customer remorse, this could be customer purchased the wrong product, or they no longer want the item.

Our courier charges us £14.95 to collect low hazard items, because they are dangerous to the public and should be transported correctly so no one gets hurt. But if you have purchased normal party goods then you can return at your own cost.

Question 11) Do you offer a Satisfaction Guarantee?

Yes, We know that sometimes the product you've ordered just isn't right, so whatever the reason we offer our customers a 100% money back guarantee if you notify us within 14 days of the delivery date via email to hello@addcolours.co.uk. We will arrange collection of your items at your cost if hazardous items or you can send back using your own courier for normal party goods again at your own cost.